Shipping and Returns

🛸 Thanks for Beaming Up with Us!

We appreciate your loyalty to Alien Smoke & Vape.

📦 Processing & Fulfillment:
Orders are processed and shipped within 48 business hours (Monday–Friday), unless Rush Delivery is selected. Rush orders are prioritized and ship within 24 business hours.

🚚 Shipping & Carriers:
We ship exclusively via USPS.
Our Shipping Department operates Monday–Friday and is closed on weekends and major holidays.

🚀 Delivery Times:
Standard delivery takes 4–7 business days once shipped. Faster delivery options are available at checkout.

🛰️ Tracking Your Package:
You’ll receive an email with tracking info as soon as your order is on its way.

🛑 All Sales Final Policy:
All sales are final unless your item arrives damaged or defective.
If your item arrives broken, please email apollo@aliensmokeonline.com within 3 days of delivery.
    •    Use your order number as the subject line
    •    Include clear photos of the damage

✨ Puffco Products:
All Puffco devices are covered under Puffco’s official warranty. As an authorized representative, we’re happy to help expedite your claim and make the process smoother.
Thanks for flying with Alien Smoke—where the goods are always out of this world.

Have questions? You can reach out any time to our support team via email, Apollo@AlienSmokeOnline.com.